Some IT activities are ongoing by nature: fixing defects in an application, evolving it as the business changes, shipping new features on a regular basis. Handled case by case, they depend on whoever happens to be there and on each person’s habits. A managed service organises them around one team and shared processes, on a scope defined with you.
What this covers
IQ 2.0 opened its application maintenance (TMA) service centre in 2018. You entrust it with an application scope or a project, and we organise the team that takes it on. The setup is industrialised: every request follows the same path, from qualification to delivery, with the tests and documentation that go with it. Its size and the way it runs are tailored to your needs.
What we take on
- Fixed-price: a project with a defined scope, delivered on a results-based commitment. Framing formalises the objectives and success criteria against which deliverables are accepted.
- AMS (application maintenance services): corrective maintenance, to fix defects; evolutionary maintenance, to adapt the application to new needs; keeping it in operational condition and its documentation up to date.
- Software factory: a development team that ships new features in short iterations, using agile practices.
- AI: since 2024, we have been rolling out AI across our client projects, and managed services are part of that.
AI, with method
In maintenance work, AI can help analyse existing code, write documentation or prepare test data sets. Its value depends on your context, your data and your security rules. We decide on it with you during framing: which tasks to use it for, with which tools and under what human oversight.
How we work
Listening starts with getting to know your existing landscape: applications, documentation, request history, contacts. Framing then sets the scope, the objectives and the success criteria. During delivery, the team ships in iterations, measures its activity and shares trade-offs on priorities with you. Support covers production, application maintenance and enhancements.
As on each of our engagements, a lead / consultant pair oversees the setup. A monthly check-in brings your contacts and our consultants together, and we gather your feedback on the engagement.
Technologies
Managed services work on the same technical stack as our application engineering teams:
- Front-end: TypeScript, React, Angular, Next.js, Vue;
- Back-end: Node.js, .NET / .NET Core, C#, Java, Python;
- Platform & DevOps: Docker, Kubernetes, Terraform, Azure, AWS, CI/CD.
Who we work with
Our consultants support major accounts across a wide range of sectors: banking and insurance, the music business, hospitality, automotive and major public administrations.